TERMS AND CONDITIONS

The terms apply to all users engaging with masrivera.com. They are valid for all transaction irrespective of present and or future transactions conducted through the official sales and distribution channels of masrivera.com. The terms and conditions are ought to regulate and solicit the sales of perfume or herein referred to as "products", by Mas Rivera. Therefore, this website is ought to cater to individual purchasing entities - i.e. consumers of Mas Rivera products. The hereinafter referred to conditions only apply to consumers purchasing from our web store. Mas Rivera reserves the sole right at discretion of either refusing, revising and amending any of the terms and conditions listed henceforth. Without notice, Mas Rivera reserves the right to cancel, withhold and refuse orders that do not align with our operating objectives. The date of the latest update can be found hereunder and is subject to change without notice. Consumers are encouraged to keep themselves updated to any changes of masrivera.com terms and conditions.

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DISCLAIMER

Mas Rivera shall not be held liable for the inability to offer the full range of products at all times. Availability is subject to seasonality of ingredients and currently held stock. Mas Rivera therefore shall not warrant that all of the information found to be listed throughout the website is fully updated and cannot guarantee typographical errors from occurring. We however aim to pursue to keep all relevant data updated and continuously strive to ensure that all information is correct. In case that you have been charged the wrong amount, we will get in contact with you to offer you different solutions for compensation. In case we are unable to contact you directly via e-mail, your order will be cancelled and remittance your payment. For the occurrence of these errors, Mas Rivera shall not be held liable by the purchasing entity for any damages caused to the site. Neither will Mas Rivera be able to guarantee a seamless user experience and uninterrupted access to the site at all times. 

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PRIVACY POLICY

All data gathered by masrivera.com will be handled with utmost care. None of the information collected will be sold or used for any other purpose, than to give you the best possible service. It will only be used to give you the option to sign up for our weekly newsletter, informing you of special offers. Therefore, the information collected will only be transmitted via third parties when the aforementioned conditions apply to you. If you register to our website, you will have the options to not receive the newsletter, as well as marketing content directed to you. If you do not wish to receive the newsletter anymore, please unsubscribe by writing us an email to mas.rivera@outlook.com. Additionally, all consumers paying via debit/cred card, will be subject to third party screening for authentication. Mas Rivera reserves the right to withhold or refuse any sale and delivery of products, if the transaction is deemed to be fraudulent. 

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SECURITY

Masrivera.com uses Secure Socket Layers (SSL) encryption, which meets industry standards to ensure safe purchasing through our website channel. By checking the web browser, http:/.SSL shows the encryption wherever it is deemed necessary. This further applies to sections where your personal information is being processed.  

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COOKIES 

In order to improve the shopping and user experience on site, masrivera.com will ultimately use Cookies. The Cookie cache allows to track your preferred settings, as well as custom-tailor the shopping experience to your desired preferences. You can update your cookie settings in your browser at any point of time. Please be aware that you are not able to use the web store, if you disable cookies. 

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PRICES & PAYMENTS 

For purchase orders, we accept a variety of payment methods ranging from Visa, Mastercard, Maestro, Paypal, Momo, Airpay, GrabWallet and Cash on Delivery (COD). The full amount will be charged on the day of the purchase.  Please regard the fact that shipping costs are subject to geographic location and minimum price order quantity. For further information please regard Shipping section of the terms & conditions. For orders outside of Vietnam, the delivery and package is subject to local customs and may be subject to import taxes of each respective country. Please be aware that all outside purchase orders and shipments for products from Mas Rivera are shipped free-on-board (FOB), meaning import duties and taxes are payable by the purchasing entity. Please inform yourself with your local customs office, if you are having any questions or queries. 

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EXCHANGES AND RETURNS

In case that the product needs to be exchanged, the purchasing entity retains 14 days, where the product can be returned from the date of dispatch. The product has to be returned in pristine condition, unused, fully sealed and accompanied by the original invoice. All return and transport costs shall be the responsibility of the purchasing entity. Refunds of will be granted upon product inspection and shall be paid out within 2 weeks after inspection occurred. Please note that additional tax and custom duties shall not be compensated by Mas Rivera as aforementioned. Exchanging products will therefore only occur for the same exact product, but remains subject to its availability. All purchases from masrivera.com shall only be returned via the official Mas Rivera website and shall not be returned at partners or third party distributors. 

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 DELIVERIES IN VIETNAM AND SAIGON (HCMC)

All deliveries from within Vietnam are free of charge. Nevertheless, there are two different rules that apply depending on region. For all order outside of Saigon (HCMC), we will send the perfume with Vietnam Post and for all orders within Saigon placed before 11 a.m. will arrive before end of day at your desired location within all districts of Saigon. Please be advised that we will contact you for timely same day delivery within Saigon. 

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DELAY OF DELIVERY

If Mas Rivera fails to send the parcel within 14 days of payment receipt, due to inability to ship, the consumer may cancel the order and receive a refund from Mas Rivera. This only applies to orders placed through out web store masrivera.com. In case you request a refund, please contact our service team at mas.rivera@outlook.com, we will try to reply within 24 hours. 

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CUSTOMS 

Please be informed that Mas Rivera can never be help accountable for issues and problems regarding the import of products in any country or region. Any issue resolving from purchase order placement from our web store is legitimately subject to the consumer.

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FORCE MAJEURE

In the unlikely event of situations arising that are uncontrollable a.k.a acts of god, Mas Rivera or the consumer will be able to either fully or partially terminate the contract purchase agreement in time. In case that these issues will result in the liquidation of Mas Rivera, the company will pay all its debt obligations and either terminate or refund those consumers in due time. These matters will be handled an taken care of as soon as possible, if ever such instance occurs.